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31 July
Comments Off on U.K. Invictus Games for injured athletes heads to U.S. – Military Times

U.K. Invictus Games for injured athletes heads to U.S. – Military Times

The Invictus Games — an Olympic-style competition for more than 400 disabled military athletes — is going to Disney World.

More specifically, to the ESPN Wide World of Sports Complex aboard the Disney World resort in Orlando, Florida.

Prince Harry announced July 14 that the games will be held next year from May 8-12, a follow-up to the first Invictus Games held in London in 2014 that drew more than 65,000 spectators.

The Orlando locale, Harry said, will be perfect for the family event that brings in athletes and supporters from at least 13 countries that supported combat operations in Iraq or Afghanistan.

I have no doubt … the US will put on a great show — no pressure, Harry quipped in a video released by Kensington Palace and on his website.

The prince founded the Invictus Games after attending the Warrior Games in Colorado, where teams from each US military service as well as a British team vied for points and medals in seven sports.

The Invictus Games, held last September in Londons Queen Elizabeth Olympic Park and elsewhere, encompassed nine sports: athletics, archery, wheelchair basketball, road cycling, indoor rowing, wheelchair rugby, swimming, sitting volleyball and a driving challenge.

Veterans and wounded warriors remain Harrys top charitable focus following his own decade of military service, which included two deployments to Afghanistan. He routinely participates in events with injured and ill service members and traveled with American, British, Canadian and Australian wounded veterans on an arduous trek to the South Pole in 2013.

The Invictus Games have been his most successful endeavor to date, drawing participants and supporters from across the globe. The prince has said he is moved by the athletes ability to overcome adversity and inspire others.

Invictus was an event that captured hearts, challenged minds and changed lives … the competitors showed grit, determination and humor and absolute refusal to be defined by their injuries, Harry said.

Congratulations poured in as soon as Harrys announcement aired. Tweeting a response within minutes were first lady Michelle Obama and Jill Biden, wife of Vice President Joe Biden, who together established the Joining Forces initiative to help transitioning service members and their families.

We are thrilled to welcome the #InvictusGames to Orlando next spring! #JoiningForces, Michelle Obama wrote on Twitter.

#InvictusGames 2016 are coming to the USA! Were proud to welcome amp; honor #WoundedWarriors from around the world, Biden tweeted.

The announcement came shortly after the American military services wrapped up the 2015 Warrior Games in Quantico, Virginia. That 10-day event featured 250 athletes from the US military services as well as the United Kingdom competing in eight events.

Invictus is Latin for unconquerable. Harry said the inspiration for the name — a poem by British poet Earnest William Henley, with the closing lines, I am the master of my fate, I am the captain of my soul — demonstrates the spirit of the athletes, their dedication and their triumph.

Participating countries in 2014 included the US, UK, Australia, Canada, Denmark, Estonia, France, Germany, Iraq, Italy, the Netherlands, New Zealand and Afghanistan.

The US Invictus Games will be chaired by Ken Fisher, known to troops and veterans for his work as CEO of the Fisher House Foundation. The charity group, which builds housing on US bases for the families of personnel and dependents receiving medical treatment at military hospitals, was a sponsor of the 2014 games.

Prince Harry promised more details in the coming months as the warriors ramp up their training and compete for team spots.

31 July
Comments Off on Teen Tried to Conceal Gun During Motor Vehicle Stop: Hartford Police

Teen Tried to Conceal Gun During Motor Vehicle Stop: Hartford Police

Hartford police arrested an 17-year-old Hartford driver and his 15-year-old East Hartford passenger on Friday after finding a weapon in their vehicle.

The driver arrested was Keemo White, 18, of Hartford, and the name of the passenger was not released because he is under 17.

Police observed a car committing multiple traffic violations at 1:17 pm near Baltimore Street and Albany Avenue on Friday and stopped it. A juvenile passenger in the car was acting strange and showing physical behaviors consistent of someone hiding a weapon, police said.

Police got the driver and passenger out of the car, handcuffed them and checked them for weapons. Police found a loaded Ruger LCP .280 gun on the 15-year-old. Police arrested the teenager, bringing him to the Hartford Police Department Special Investigation Division to debrief him and notifying his parents.

White was charged with several traffic violations and taken to the Hartford Police Department for booking.

31 July
Comments Off on Frimpong banned for two games for gesture after alleged racist abuse – Daily Mail

Frimpong banned for two games for gesture after alleged racist abuse – Daily Mail

Emmanuel Frimpong banned for two games for sticking middle finger up to Spartak Moscow fans after alleged racist abuse

  • Emmanuel Frimpong was sent off in 31st minute against Spartak Moscow 
  • Frimpong raised middle finger to fans during Russian Premier League tie 
  • Former Arsenal player claims he was subjected to monkey chants 
  • Russian Football Union found no evidence of racism at Otkritie Arena 
  • Frimpong has been handed a two-match ban after his red card 
  • He tweeted: (sic) banned for two games acceptable on my part for the gesture no problems with that… 
  • But for the Russian FA to say they didnt hear or see any evidence of racism is beyond a Joke 
  • FIFA have said they will ask the RFU to provide details of the incident 
  • Ghana FA demanded action and condemned the vile racist abuse 


Matt Morlidge for MailOnline

10:10 EST, 22 July 2015

09:28 EST, 24 July 2015

31 July
Comments Off on It’s Beginning to Look A Lot Like Live Chat for the Holidays

It’s Beginning to Look A Lot Like Live Chat for the Holidays

It’s hard to believe but the holidays are just around the corner! Like many smart businesses, you’ve got holiday merchandise on order, online and in-store promotions being planned, and designs for the ho-ho-ho look and feel you want to convey undergoing refinement.

One area of holiday planning that often gets overlooked until the last minute is online chat. While the rest of your operations are the in the holiday swing, chat continues on its not-so-merry way with the same look and feel, messages and style of interactions that you use throughout the year. And this year, more than ever, holiday revelers are leaving their houses and going mobile.

Ignoring chat at the holidays can mean ignoring sales and disappointed customers. Customers have adopted chat in droves, and it has proven to be an effective sales tool. Forrester reports that customers who chat, purchase products at nearly 3.5 times the rate of those who do not; 38% of online consumers said they had made their purchase due to a chat session; businesses are seeing increases in shopping cart size of 20%; and 63% of online consumers said they were more likely to return to a website that offers chat.

So, it’s time to add chat to your holiday prep to-do list. There are lots of ways you can bring the holiday spirit to your chat operation.

Mobilize for Holiday Chat

Since many consumers are now highly mobile, enabling mobile chat should be a priority. A recent survey found that 47% of millennials said they regularly make purchases on their mobile devices.* The good news is that you don’t have to make many changes to your chat experience in order to accommodate the small screen. The thinking used to be that shorter communications and smaller amounts of information were necessary, but it turns out consumers see chat on a mobile phone as no different from chat at the desktop. They expect the same depth of information and the same length of chat time. The one place where you may need to make adjustments is in chat graphics so that they work well in the smaller formats.

Decorate Chat for the Holidays

Start with the messages that are automatically generated by the chat system, such as when a site visitor has elected to chat. Reinforce your holiday theme by prefacing your standard message with “We wish you a joyous holiday!” Custom proactive chat offers can be successfully used to encourage visitors to connect (and buy). “Time to order to make sure your gift arrives in time for the holidays. We can help you select the perfect gift.” Add a sprig of holly to your chat offer or add a chat button into the face of a snowman. These visuals will not only reinforce your holiday theme, but help to catch the consumer’s eye.

The same holds true for the prepared frequent responses your agents use during chat sessions. Preface your canned opening with a holiday greeting such as “Happy Holidays!” Use canned responses to provide customers with often requested information about shipping times such as, “Items ordered by this Friday will arrive in time for the holidays.” Consider creating offers tied specifically to chat that encourage buying such as, “If you order this gift by the end of this chat session, we will custom wrap it for free.”

It’s important that system-generated messages, canned responses and chat imagery are all consistent with the holiday theme you are using throughout your business. As always, use canned message sparingly to keep the chat personal.

Prepare Behind the Seasonal Scenes Too

Make sure the back end of your chat operation is ready for the holidays. This includes the rules or workflows that decide when to target site visitors. For example, if you expect heavier chat traffic but are not planning to increase the number of chat agents, you may want to tighten the rules so that the chat buttons are visible only on high-value product pages, or you limit proactive invitations to a cart with items over a specified amount. Conversely, if you plan to bulk up staffing with seasonal chat agents, then you may want to relax the rules to target more visitors. You may even want to adjust designs and workflows to use such capabilities as geo-location to drive online visitors to one of your nearby stores.

Equally important is to prepare your chat agents as they are just as much on the front line as store representatives. In fact, they will face more questions than in-store staff given online customers cannot touch a product. Make sure your chat agents have one-click access to product availability and shipping times.  One of the most frequently asked chat questions is “when will it arrive?”

Winter Holidays are Only the Beginning

Chat can be a great tool to help with post-holiday returns and exchanges, driving additional revenue and building customer loyalty. You may want to adjust your system and canned messages to aid this process. For example, if a customer is spending a long time on the returns page, extending a proactive chat invitation with information that answers a common question about returns can make the process easier and faster for the customer–and less costly for you.

As chat is now such a key sales tool, holiday preparation is something that needs to be considered year round, not just for the winter holidays. Valentine’s Day, Easter, Mother’s and Father’s days, 4th of July, Halloween–these are all opportunities to leverage chat to drive holiday-related sales. By applying the techniques for boosting your chat presence during the winter holiday season throughout the year, you can reap the greatest benefit with increased sales and loyal customers, and have some fun in the process.

David L. Lowy is the VP of Product Management for Moxie

31 July
Comments Off on Using Social Media Without Jeopardizing Your Career

Using Social Media Without Jeopardizing Your Career

Effective business communicators know that a brisk, bulleted memo is often more effective than a multi-page document, that an executive summary is at least as important as a full report, and that a PowerPoint deck driven by a few key images and bullets works a lot better than a deck that contains a word-for-word transcript of your presentation.We all know that less is more.

Yet even those who have mastered the art of brevity in traditional business communication may have a tough time mastering online communication. Whether it’s email, chat, or a social network, word count isn’t just a matter of style–it’s often a technical requirement.Add to that the expectation that your online voice should sound conversational, engaging, or even funny, and communicating online may be the biggest (and certainly most frequently encountered) writing challenge that we face in business today. Here are some guidelines that can help make those messages productive and satisfying–rather than a liability.

Relax. The biggest difference between online writing and traditional business communications is that most online interaction is a lot less formal–especially social network updates and text messages. If you write tweets that sound like traditional news release headlines, you’ll come off as boring, stuffy, or pompous. So lighten up, and try to write in a conversational tone. It helps to actually read your messages out loud, or to dictate them into your phone in the process of posting.

But don’t relax too much. While most professionals are more likely to err on the side of formality when it comes to their online presence, some folks go too far the other way. It is fine to be silly or profane in your Facebook feed, particularly if you only friend people you know well or limit your Facebook updates to a limited list of people. But on any network where you’re posting to a broader audience, aim for a level of professionalism that’s equivalent to the way you’d speak with a group of trusted colleagues: relaxed but respectful. That doesn’t mean you can’t swear on Twitter (I do myself, though not routinely), but that’s probably something you should only do if you’re the kind of person who sometimes swears in meetings (guilty as charged).

Calibrate your voice to your platform. You approach a meeting with your immediate team differently from a talk to a 500-person audience. In the same vein, you need to calibrate your voice to different kinds of online platforms and audiences. A businesslike tone may be appropriate on LinkedIn, but it may seem out of place on Facebook or an online chat. Spend some time reading and listening to any new network you join before you jump in, so you get a feel for the tone that’s appropriate–and pay particular attention to the tone used by the people you admire, or who seem to get a positive response to their posts.

Embrace humor…cautiously. Particularly if you’re trying to build any kind of following on a social network, humor has a place in your online business writing. Your best bet is gentle self-deprecation (but nowhere near the uncomfortable line of self-loathing), good-natured cracks about broad topics like sports, parenting, or the weather (or even politics, if you don’t need to worry about alienating people with different views), or funny Internet memes (as long as they’re not offensive). If in doubt, don’t post it, forward it, or share it. (I think I need that engraved on my keyboard.)

Easy on the acronyms. Acronyms and abbreviations are extremely common online, particularly on Twitter, where the 140-character limit means you’ll often see terms like HT (hat tip, to acknowledge a source), MT (modified tweet) or FTW (“for the win!”, a celebratory term). This kind of shorthand has its place, but use too many LOLs and OMGs, and you sound like a teenager.

Be nicer online than you are offline. Aim for online communication that makes you sound about 30% nicer than you actually are. Why? Because we’re notoriously bad at judging how what we write–or rather, what we intend to write–will sound to the person reading it (and they’ll probably assume it’s worse than you intended). A good rule of thumb is to read anything you write out loud before you post or send it, particularly if it’s a challenging or controversial communication (ideally, you’ll set those aside for 24 hours, show them to another person first, and/or take the conversation offline). If you aim to be nicer online than you are face to face, you’ll probably avoid the accidental lapses in tone that can cause real relationship and business problems.

Beware of bragging or groaning. Many people post a lot of brags (“Just got off the phone with an F500 company that is so excited to be working with me!”) or complaints (“Another day of mind-numbing meetings.”) The occasional victory cheer is totally warranted, particularly when you’re sharing good news–but try to keep that to one brag a month, and try to share your news in a way that offers some value to your readers, like telling them how to register for the conference that just invited you to keynote. Complaints have their place too, but generally only if you’re asking for concrete support–which can be as direct as saying “I’m having a tough day, please send me something funny to cheer me up”–or if you’re being funny about your kvetching (and get someone to validate that you’re actually being funny).

Monitor yourself. At least every month or so, flip back through a few weeks of your social network updates to see if you like the overall tone of your profile. While most people see your updates one at a time, the moments when they really count–like when a prospective employer or client is checking you out–will be moments when someone is looking at your social media presence as a whole. So make sure you’re comfortable with the overall way you’re presenting yourself. You can also get some useful feedback by using a free tool like AnalyzeWords, which tells you the tone of the words you use most often on Twitter.

Remember that the Internet is forever. Every time I think we’ve all learned this one, an online scandal turns up ill-advised emails or tweets from someone who really should have known better. So I’m going to say it one more time: if you write it down, you should be prepared to see it on the front page of a newspaper. Even when you’re corresponding with someone via email, think about what would happen if this email got leaked. That doesn’t mean you can’t email your colleagues about confidential business dealings, but be sure that you can live with whatever you’ve written–so don’t write down anything that would sound small-minded or unethical (particularly if taken out of context). And when you’re posting on social networks, which are out in the open, assume that anyone can see anything–including your boss, your mother, your clients, and your kids.

Lead with your key point. Online readers have notoriously short attention spans. Whether you’re sending an email or posting to a social network, make sure that any actionable items, or any questions you want addressed, appear at the very top of your message. Then you can provide the context to go with that question. It’s much more effective to write, “Can you suggest a good HR consultant?” and then follow that with a description of what you’re looking for, than to provide a paragraph of explanation before getting to your request. If it feels ironic that I’m ending with “start with the most important point first,” take this as a case in point: getting your tone right is actually the place where people typically run into trouble online, so figuring out how structure your messages is a relatively simple task–one to tackle once you’ve got your tone down. What it comes down to is this: read your message before you send it, and if you need to, move your most important idea up to the top.

If you follow these guidelines, you’ll end up with an online voice that falls somewhere between the way you communicate face-to-face, and the way you communicate in formal documents. And that’s the very reason that online communication is so appealing, and so uniquely effective: by combining the forethought of the written word with the humanity of conversation, it lets us connect and work together in ways that were once impossible.

30 July
Comments Off on The All New Chat Feature is now added to Snappy from Appy Pie

The All New Chat Feature is now added to Snappy from Appy Pie

NEW YORK, July 14, 2015 /PRNewswire/  Appy Pie, the cloud-based Mobile app builder has launched the all new chat feature to its Flagship Product App Builder 2.0 Snappy.


New version comes with location based chat messenger and Chat Rooms with option to integrate the popular chat messengers like Skype, Snapchat, Wechat, Whatsapp, which will all simply open up from your app, if installed on your device.

Appy Pies Location based chat messenger boasts of the following advanced features:

An online chat service is a modern and efficient form of customer support. Small businesses can gain a lot of popularity by responding promptly to customer queries. The implementation of a chat service on an app (for customer support or not) will bring in more visitors and in case of a business app would lead to eventually cash in more revenues. Said Founder Abhinav Girdhar

From gaining valuable insights to building customer trust, reducing costs to increasing sales – customer service live chats are a great way of raking in the money. Concluded Girdhar

About Appy Pie:
Appy Pie is a Trademark of Appy Pie Inc. Appy Pie is a leading Cloud-based Mobile apps builder software that allows everyone to create free Mobile apps. Appy Pie is a Mobile application development software that allows anyone with no technical knowledge to create advanced applications for Mobiles and smartPhones. There is nothing to download or install, no programming required – just drag and drop.
To learn more about the services offered by the company, just log on to

Media Contact:


Source: PrNewsWire All
The All New Chat Feature is now added to Snappy from Appy Pie

30 July
Comments Off on DDM’s Jeff Hilbert shows how to take Western mobile games over the Great Wall …

DDM’s Jeff Hilbert shows how to take Western mobile games over the Great Wall …

Whenever Im in a crowd and I see Jeff Hilbert, the co-chief executive of game-related talent agency Digital Development Management, hes always on his phone. If he stops to talk with someone, hes immediately interrupted by someone else he knows. Thats the life of a busy agent who puts people and deals together in the game business. And lately, his business connections have been taking him overseas to Asia.

Hilbert and his team of video game experts represent game developers, helping them put together game deals with publishers. DDM also takes successful games and finds a home for them in other markets. Plenty of that is happening in mobile gaming, a $30 billion market. Hilberts job is to create the relationships among the right people in the industry. That may sound vague, but its not an easy to do in China, a country of 1.4 billion people and a bewildering array of games, app stores, and publishers.

Hilbert is headed out soon to the ChinaJoy 2015 game trade show, which is expected to draw 250,000 people to Shanghai from July 30 to August 2. Hilbert is also going to be a speaker about Gaming Behind the Great Wall at the DICE Europe event coming up on September 13-15 in Barcelona, Spain.

Heres an edited version of our conversation.

30 July
Comments Off on Pan Am Games 2015: Schedule and results for the men’s basketball tournament …

Pan Am Games 2015: Schedule and results for the men’s basketball tournament …

The 2015 Pan Am Games are underway in Toronto and the United States mens basketball team is looking for its first gold medal since 1983. The Americans have long dominated other international basketball competitions such as the Summer Olympics and FIBA World Cup, but Puerto Rico is the defending champion at this event.

Held every four years the year before the Summer Olympics, the Pan Am Games feature teams from across the Americas competing in various sports. The US had dominated in basketball early on, winning eight gold medals in nine tournaments from 1951-83, but since then, the team hasnt finished better than second.

30 July
Comments Off on These surreal, unforgettable little works will expand your concept of ‘games …

These surreal, unforgettable little works will expand your concept of ‘games …

Im often nostalgic for the graphics of the mid 1990s — those bold, dark shapes juxtaposed against soft, staticky textures, limned in herky-jerky flourescent flickers like migraine auras. In music video interstitials, alternately morbid and comic late-night animated shorts, and in darkly cryptic portals to primitive net art websites, arresting collisions of photographic clippings would pile fluidly on top of goggle-eyed cartoons, or smudges of claymation and smoke.

At first, the last few years short, surreal works of game maker Jack King-Spooner, who combines textured film footage with digital art and photography, put me in mind of that loved bygone era. His game Vessel, a short poem about automation, adoption and suicide (take care of your own limits), has an almost gothic AEon Flux quality as it references the burdensome condition of being a tool in a system.

King-Spooners Sluggish Morss: A Delicate Time in Space is richer still, mysterious in the way after-midnight grunge era cartoons longed to be but were never delicate enough to manage. It is part of a trilogy, but I cannot tell which part. You are Widok, a woman plagued by flickering photorealistic premonitions that maybe have to do with the great mathematics of existence; you ride the Sluggish Morss, an interdimensional craft that plays host to an unexpected expression of id.

Your universe is watched over by a disturbing quilt of multilingual infant heads; some of the characters are portrayed by photographs so plausible they could be the Facebook profile pictures of the creators real-world friends, and others are inconsequential smudges of shadow or light. These background actors offer profound existential provocations or theories (nostalgia creates laws).

Im not sure whether my favorite part of the game is a long, bubble-like radiant elevator where a formless sort of tapir sings me solemn questions, lets me choose the solemnly-sung replies, or the part where an unfinished Barbie-like figure chants the words to Beyonces Halo as Widok and her friend wonder at the origin of music, of their very lives. Maybe its the eyestrain maze of shimmering black and white lines, where a needed four-digit code becomes audible in the music the closer you navigate to a serene, open-mouthed head at the mazes center.

It sounds like the kind of thing that wants to be weird for weirdness sake. The works of the 1990s that King-Spooners aesthetics recall certainly did often traffic in that kind of cynicism, that deliberate grotesquerie. But this is not like that at all: there is somehow absolutely nothing pretentious about King-Spooners games. They are surprisingly straightforward and accessible to play, their fragments fusing and shimmering together to make an easy, dream-logic kind of sense.

From bluesy guitar hums to interstellar electronica he seems to do most, if not all of the music himself. The language is plain and truthful, and something about the use of real photography, or the humble sound of computer voice effects (that often provide canny cover for King-Spooners own Scottish accent) feels wonderfully vulnerable and intimate.

King-Spooners Blues for Mittavinda feels handmade. The knobbled, shiny clay textures of its people are startling and lonesome on top of cowboy scribbles on wood-colored paper; they sit like toys on the photorealistic concrete and sand textures, the gentle pulsing of smoke and tumbleweed.

Blues for Mittavinda is the gentlest and most straightforward work among the King-Spooner games Ive tried over the years, and even then its given to dreaminglike when youre forced, for a few soothing moments, to inhabit the body of an incongruous bright tropical fish right after a fisherman alludes to the value of being present in the moment.

The common fact of your curiosity as a player, your compulsion to answer certain questions, gently marks you as a person who cant accept death or chaos. Blues for Mittavinda ends stunningly, with a fourth wall-breaking guided meditation on the raw, immediate sensation of existence, probably the best such meditation on being present Ive ever tried. You should try it, too.

Jack King-Spooners vulnerable, generous, small games help remind me of why I like to work in games, to be frank, and I think they illustrate just how easy it is to take an instant and fall in love with the expressive potential of this medium. I was prompted to revisit and to gather some thoughts on these works now because his computer has up and died, which means he cant make games any more, and hes selling a donation-based bundle to help raise money for a new machine to create with. According to this interview he has created some twenty-two vignette games already.

I highly recommend you download the Jack in the Box collection for five bucks (or suggested donation); the few games Ive mentioned here are already free for you to try, but as the collection includes King-Spooners other works and his soundtracks, and as your purchase supports his further designs, its worth considering anyway.

30 July
Comments Off on CRM For Legal: Relationships Are Not Easy | Above the Law

CRM For Legal: Relationships Are Not Easy | Above the Law

Ed. note: Please welcome our new technology columnist, Sean Doherty, who will analyze and review technology products and services for lawyers, law firms, and corporate legal departments.

Have you heard anyone say ever that relationships are easy? Whether personal or professional, relationships dont come easy to anyone. There are no relationship wunderkinds. There is, however, software for law firms and lawyers that identifies and analyzes how the firm interacts with customers or clients to build and maintain relationships.

Customer relationship management (CRM) software for the legal industry is quickly rounded up: Aderant Holdings Inc.s CRM4Legal for Microsoft Dynamics, LexisNexis InterAction, and Thomson Reuters ContactNet. Besides relationship building and tracking, CRM4Legal and Interaction are modular platforms offering tools for marketing and communication, sponsorships and events, opportunity tracking, referrals, and basic matter management. But if you only need software to build, track, analyze and maintain relationships, look at Microsoft Dynamics, which will require development resources, ContactNet or gwabbit contact and relationship management software.

Gwabbit? Yes. The Carmel-by-the-sea, California-based company is an InterAction development partner that manufactures and distributes its own CRM tools around the gwabbit Enterprise Server (gES). Before I dig into gES, I will review InterAction and bring you up to date with the latest enhancement to its InterAction IQ module, which compares and appears to compete with gwabbits Relationship Manager. Relationships are hard and developer relationships are no exception.

InterAction is billed as an enterprise CRM software platform for professional services. It provides a broad view of client interactions, capturing and tracking telephone calls and identifying calendar appointments and events. It integrates with firm data from time and billing systems, human resources systems and document management systems. The CRM platform also interfaces Microsoft Corp.s Windows Active Directory and other Lightweight Directory Access Protocol (LDAP) services and synchronizes directly with Outlook or IBM Corp.s Lotus Notes.

LexisNexis provides a view of InterAction contact data and client relationships in a task panel embedded in Outlook 2007 and 2010. See Figure 1.